Services A-Z (108)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

AccessAU

AccessAU Academics, AccessAU HR, and AccessAU Finance

AccessAU Permissions

When new employees are hired, depending on their role within the university, they may need to have additional access within AccessAU. The Office of Work Life Engagement will notify us of this request.

Accessible Course Materials

Assistance with making course content accessible by creating captions, transcripts, and more

Adobe Creative Cloud/Adobe DC Pro

Request a license for Adobe Creative Cloud/Adobe DC Pro, or request assistance with software already installed

Akindi (Bubble Testing)

Information about AU's bubble testing system

Anti-virus Software

ITS provides Sophos anti-virus software on all university-owned computers.

AU App

The AU App is a service provided by The Department of Student Life for communication across campus.

AU Style Guide

Standards for writing and grammar for AU related digital and print materials.

Audio/Visual Equipment

ITS has presentation equipment for checkout and delivery on campus for faculty and staff.

B

Book the Mascot!

Reserve RODNEY Raven for your event!

C

Calendar & Weekly Update

Add or update an event to our website or student app calendar.
Add your news to our internal Weekly Update email.

Campus Calendar & Weekly Update

Add or update an event on our website or student app calendar, share your news in our faculty/staff Weekly Update email, or both.

Can't Find My MAC Address

Let us know if you're unable to find your Media Access Control (MAC) Address.

Canvas (Instructors)

Faculty and staff information for Canvas, AU's learning management system. Use this form for asking questions, reporting problems, requesting extra courses, merging course sections, and requesting training or consultations.

Canvas (Students)

Student information on getting help with Canvas, AU's learning management system

Catering

Schedule delivery and set-up of FOOD and DRINKS for your campus meeting or event.

Classroom Emergency

The Instructional Resource Center (IRC) staff are available 7:30 AM - 5:00 PM to assist with classroom emergencies. Use this form for us to send someone to your classroom immediately. Since you are reporting a classroom emergency, ITS staff will interrupt the class in progress to fix the issue.

Classroom Response Kits

Known commonly as clickers, these kits are available for classes and meetings.

Classroom Support

If a classroom is malfunctioning, ITS is ready to help

Classroom Technology Training

Training information on classroom technology for faculty and staff

Computer Lab Support

ITS helps with the maintenance of several computer labs across campus, including labs in Decker, Fine Arts, Hardacre, and Hartung.

Conference Rooms & TV Displays

ITS is available to help with conference room technology and TV displays in a limited capacity.

Course Evaluations (EvaluationKIT)

Information about AU's course evaluation system

D

Design Approval

Approval of designs and projects created outside of Marketing and Communication.

E

eForms

eForms is used for completing forms for the Office of the Registrar.

Email Marketing

Support for email communication sent to the public.

Event Promotion

Let's get started with promoting your event!

F

Faculty and Staff Accounts

When a new employee joins the AU community, new account access needs to be created.

G

G Suite (Google Apps)

Faculty, staff, and students have access to G Suite with their AU email.

Graphic Design to Print / Digital

Request design services for things like brochures, invitations, posters, flyers, and custom promotional items - both print and digital.

Guest Accounts

Guest accounts are created to provide technology resources for qualified 'non-Anderson University' individuals.

H

Help! I'm not sure where to submit my marketing request.

Have you clicked around and you still can't find the service you need? Click on the link above for more help.

Help! I'm not sure where this ITS request goes...

Unable to find the correct service form? Click on the link above for more help.

I

I need a photographer

Request photography for events and promotion as well as employee headshots.

ID Cards & Door Access

The Anderson University ID card is used for secure access to locked buildings, purchases at dining facilities, entrance to events, and other similar activities.

Individual & Department Training

Includes information on technology training for individuals and departments

Institutional Banners

Request use of institutional BANNERS or BACKDROP from Conference and Event Services.

Institutional Wall Graphics

Request an AU branded wall graphic for a hallway or public campus space.

Instructional Design

Instructional design consultations for faculty looking for help with pedagogical issues and for staff looking to design training workshops.

Instructional Technology

The IRC is available to help instructors try new technology in their classes.

L

Laptop Request Due to COVID-19 Campus Closure

In the event of a campus closure due to COVID-19, ITS is going to need to know who is in need of a laptop to work remotely.

Library Resources

Anderson's Nicholson Library offers many different services for students, faculty, and staff.

Logo Request

Request Anderson University logos for use with special projects.

Lost and Stolen Devices

Report suspected theft of Anderson University computer equipment to the University Police at 765-641-3333 and ITS at 765-641-4300.

M

Microsoft Office (Faculty & Staff)

ITS provides Microsoft Office for all University Owned devices.

Mitel Connect Client

Mitel Connect is a remote call management program that works with the AU phone system. Use this service to request help with the Client software.

Mitel Connect Client Password Reset

Use this service if you have forgotten your Mitel Connect Client password.

MyAU

MyAU is a central location to access all AU related sites, including AccessAU, Canvas, etc.

N

Name Changes

Due to life events, users may need to make changes to their user accounts. ITS allows the change of user name and email address.

Network & Wireless Provision

ITS provides network service to support all university-approved functions.

New Storefront Login

To place orders on the storefront, a personal login is needed. Logins are given to one person per department/office.

News Promotion

Share and promotion of Anderson University news internally and externally.

News Promotion

Share and promotion of Anderson University news internally and externally.

O

Observer Role in Canvas

This service is available for Academic Success Coaches who have permission to take on the observer role in Canvas.

Office 365 (Students)

Anderson University provides Office 365 to Undergraduate Students at no cost to them.

Online Class Emergency

The Instructional Resource Center (IRC) staff are available 8:00 AM - 5:00 PM to assist with online class emergencies such as problems with video conferencing or online exams. Use this form to have someone contact you by phone immediately. If this is not an emergency, please fill out a regular Raven Solutions request.

Online Education (Faculty)

Information and support for faculty teaching online classes

Online Education (Students)

Includes resources and help information for students taking online classes

P

Paper Order

Departments order paper to be delivered by ITS.

PaperCut for Faculty and Staff Printing

PaperCut is software that works with the printers across campus.

Password Resets

Faculty, staff, and students may change their network password by using the password change tool.

PeopleSoft Support

Aiding system users as they encounter difficulties and faults when using PeopleSoft

Personally-Owned Computers

If a student has an issue with their machine, ITS can assist in some cases. We are not able to fix hardware issues on a personal machine.

Phones & Voicemail

Mitel phones (formerly ShoreTel) are installed in each office. All University owned computers have Mitel Connect (formerly ShoreTel Connect) software installed on them to work with the phone.

Photo / Image Request

Request a copy of or access to Anderson University photos.

Place a Storefront Order

Order institutional or athletic stationery items such as envelopes, letterhead, name badges and business cards. Also includes promotional items with our AU logo.

Printer Maintenance

Anderson University has Multi-Function Devices (MFD's) and desktop printers across campus. Printer Maintenance includes calling a device in for repair, questions about toner, as well as any questions about how a device works

Project Consult

Request a consult with our Marketing and Communication team to help you plan and brainstorm your event or project.

Proofreading & Editing

Proofreading and editing of printed or published marketing materials.

Purchase a Zoom License

Chairs and deans can purchase Zoom licenses for their departments so that faculty have access to premium features like unlimited meeting durations and recording.

Purchase IT Computer Equipment

Add a monitor, move from a desktop to a laptop, etc

Q

QuestionPro

Advanced survey software for faculty, staff, and students that need it for academic purposes

R

Rave Mobile Safety

Rave Mobile Safety is a communication system for emergencies on or around campus.

Raven Guest

When guests of Anderson University need access to the wireless Internet while on campus, they should use Raven Guest.

Raven Media

Access for entertainment devices for campus residents (only available in residence halls)

Raven Solutions

Raven Solutions is AU's service management, documentation, and project management system. ITS and Marketing and Communications use Raven Solutions to log work requests and provide information to the campus.

Raven Wireless

Includes wireless access for students, faculty, staff and AU affiliates

Report a Phishing Incident

If you believe that you have been the target of a phishing attempt, please let us know.

Report a Security Incident

If you have experienced what you think is a possible security incident, report it immediately by clicking on the Report Security Incident button on this page.

Report an Outage

If you suspect there is an outage of any ITS service, please let us know!

Reprint

Request a reprint of a design project with NO CHANGES.

Request a Security Consultation

Security Consultation to facilitate security best practices for business use cases or for risk assessment and data security considerations

Room Scheduling

COMING SOON!
Reserve a campus ROOM or location for your meeting or event.

S

Screencast-o-Matic

Information about AU's screen recording software used for creating videos and narrating PowerPoints

Security Awareness Training

ITS has partnered with KnowBe4 to provide security awareness training for all faculty and staff. This training will teach you the things to look for in emails so you are not caught in a phishing attempt.

Shared Mailbox

This service is to request a new generic user and/or email account.

Social Media Consult

Request a consult to learn about our guidelines for AU related social media accounts such as Facebook, Twitter, Instagram, and Snapchat.

SoftDocs

SoftDocs is a cloud-based software that allows the campus to complete forms, route them to other users, and approve or deny them electronically.

Software for Classroom Instructor Stations

Typical classroom software that is in the classroom

Software in Computer Labs

ITS can add specialized software to a computer lab to meet teaching and learning goals.

Software Licenses

There is software that departments use that require the purchase of a license. These include SPSS, Visio, and others.

Storefront Problem, Suggestion, or Request

Report problems with ordering or logging into the storefront. Also, make suggestions for improved customer experience and product suggestions or requests.

Student Accounts

Incoming student accounts are automatically created and an email is sent to the student's personal email with login information.

Student Employee Accounts

These are accounts that students use while working for Anderson University.

Student Housing

Here at AU, residence life is about more than just where you live. This is your community, your friends, and your family while at college.

Studio 55

Information about Studio 55, a recording studio for faculty and staff in Decker 55

T

Taking Home Equipment to Work from Home

Please let us know if you will be taking university-owned IT equipment home to work remotely.

Team Viewer for Remote Support

Team Viewer allows ITS to troubleshoot computer problems remotely. Use this service if you are proactively installing Team View and are having problems with installing the software.

Technology Training for Academic Classes

Includes requests for technology training for academic classes

Training Workshops

Includes information on regularly scheduled training for faculty and staff

Tutoring Course

This service is available for KACE staff members to request a Tutoring course and link in Canvas.

U

University-Owned Computers

Laptops and desktops that are issued to employees of Anderson University as either permanent or loaned equipment.

V

Video Conference Support

If you're having problems with a video conference, ITS is ready to help.

Video/Web Conferences

Equipment checkout and training for video and web conferences

Voicemail

This service is to request assistance with setting up and using voicemail.

VPN

Faculty and staff working from off campus locations such as home, a hotel, or the local coffee shop, should use a VPN to keep data secure while working from those locations.

W

WebPrint for Students

WebPrint is a service that allows students to print to devices across campus.

Website Update: anderson.edu

Update website pages on anderson.edu, including general content corrections, broken links, faculty/staff directory, website forms, etc.