Knowledge Base

Categories (7)

Information related to the AU Health Monitoring app (Glide Pass) and submitting AU Together requests

Includes technical information about how to teach, learn, and work during the COVID-19 outbreak.

As we as a community are teaching, learning and working remotely, ITS will continue to provide service to you. Things may be a little different but submitting a service request through Raven Solutions remains the best way to reach us. This becomes especially important if ITS staff become unavailable for whatever reason. You'll find helpful resources on this page for students, instructors and staff. We remain committed to providing the technical resources and support to help us all get through this difficult time.

Information related to Marketing Requests.

Information related to requests for data as well as requests related to the academic catalog, master schedule, and classroom scheduling.


Information related to information technology including user accounts, networking, enterprise software, educational technology and more.

Information related to how to use Raven Solutions including how to find information, how to submit requests, and how to check the progress of your requests.