Popular Articles

Faculty and Staff should connect to the VPN to work offsite. This install will not work on campus, so please follow the steps away from campus.
How to connect a personal laptop with Windows 10 to Raven Wireless
Raven Solutions is AU's service management, documentation, and project management system. ITS and Marketing and Communications use Raven Solutions to log work requests and provide information to the campus. Each service has an electronic form that you can fill out to request the service. These forms automate a lot of work, which decreases the amount of time it takes for your request to reach the right group.
Simply saving a fillable PDF will not save what you've typed into the fields. The easiest way around actually uses the print option in any program to save a completed copy.
Instructions for changing your AU network password.
Printing is available around campus for students using computer lab machines or personal computers.
This is a tutorial on how to share your screen in Google Hangouts Meet and miscellaneous conferencing options that are available to the user.
How to connect an Android Device to Raven Wireless
Raven Media is the WiFi network that students should use for streaming in their dorm rooms.
Information about AccessAU
Mitel Connect is a remote call management program that works with the AU phone system. It is commonly used by AU employees to access voicemail but can also be used as a "softphone" to make and receive calls as if you were on your office phone.
Connecting game consoles to Raven Media
How to connect a personal laptop with Windows 7 to Raven Wireless.
This is a tutorial on how to add action buttons in Adobe PDF that save data that has been entered into the PDF.
Instructions for installing new print drivers and removing old print drivers.
Any Video Converter is a free tool that can convert video files to MP4. After downloading the program, it's a matter of dragging and dropping the files you wish to be converted, selecting the output as MP4 and pressing the convert button.
Recommendations for student computers.
Information on creating your Zoom account.
This document shows users how to login to eForms (also known as SoftDocs) with their AU email information. eForms is used for completing forms for the Office of the Registrar.