Recently Modified Articles

Enabling Waiting Rooms on Your Account
The Waiting Room feature allows the host to control when a participant joins the meeting. As the meeting host, you can admit attendees one by one or hold all attendees in the waiting room and admit them all at once.
Adobe Creative Cloud for Classes
Due to the COVID-19 Pandemic, Adobe has given students access to Creative Cloud for their personal machines on a temporary basis. This software is for students that are in classes that require the software to complete assignments.
Connecting to the VPN
Faculty and Staff should connect to the VPN to work offsite. This install will not work on campus, so please follow the steps away from campus.
How can I tell if my computer is running a 32-bit or a 64-bit version of Windows?
Instructions for determining whether your computer is running a 64-bit or 32-bit version of Windows.
Printing from a personal machine
Faculty and Staff have the ability to print to the devices on campus from their personal machines.
Best Practices for Zoom Shared Accounts
Signing in and out of personal and departmental accounts.
How to Use Zoom (Quick Start Guide)
Zoom is a web conferencing platform that offers polling, chat, breakout rooms, and many other functions. Instructors can record their meetings, schedule conferences, and share files with students all in one location.
Zoom for Instructors
How to login to eForms (also known as SoftDocs)
This document shows users how to login to eForms (also known as SoftDocs) with their AU email information. eForms is used for completing forms for the Office of the Registrar.
How to install AutoFile for SoftDocs
AutoFile is software that can be used in conjunction with SoftDocs. It is an additional way to scan documents into the system.
General Information about eForms (also known as SoftDocs)
This KB includes information about logging into eForms as well as what to expect once a form has been initiated.
Best Practices For Creating An ITS Request
How to install Adobe Creative Cloud if you already have a license
Adobe Creative Cloud allows faculty and staff to install any app that is offered from Adobe. It also keeps installed software up to date.
Saving a Fillable PDF
Simply saving a fillable PDF will not save what you've typed into the fields. The easiest way around actually uses the print option in any program to save a completed copy.
How to fill and sign a PDF form
With Adobe DC Pro, users can sign PO's and forms electronically. This KB lists the steps for signing those forms.
How to check if Adobe Creative Cloud is installed on your machine
Adobe Creative Cloud is a software that allows users to install all Adobe products and keep them up to date through an App on the computer.
Recording a Presentation in Screencast-O-Matic for Students
Students can you Screencast-O-Matic for free to record presentations up to 15 minutes. The presentations can then be edited and uploaded to Google Drive and then shared as a link for a Canvas assignment.
Helpful Tools for Tutoring
Zoom, Canvas, and Google Hangouts Meet tools for tutoring.
Mitel (formerly ShoreTel) Voicemail First Time Login Procedure
How to login to your voicemail and complete the initial set up.
How to make and answer phone calls using your virtual phone when away from your office
Mitel Connect is a remote call management program that works with the AU phone system. It is commonly used by AU employees to access voicemail but can also be used as a "softphone" to make and receive calls as if you were on your office phone.
Recording a Presentation in Google Hangouts Meet for Students
How to record a video in Google Hangouts Meet and upload it to Canvas.
Screencast-O-Matic: Setting up a Recording
This is a tutorial on the different options for setting up a Recording in Screencast-O-Matic.
Whiteboarding with Google Hangouts Meet
Digital whiteboarding is possible with Google Hangouts Meet via free software that AU uses in lots of classrooms. You simply need to download and install this software and then "Present Screen" and start whiteboarding.
Google Hangouts Meet: Setting up the Video Conference & Tips
This is a tutorial on how to set up the mic and camera for a Google Hangouts Meet and some helpful tips on how to be successful with the technology.