Information related to information technology including user accounts, networking, enterprise software, educational technology and more.

Categories (14)

Coronavirus: ITS Info

Includes technical information about how to teach, learn, and work during the COVID-19 outbreak.

As we as a community move to teaching, learning and working remotely, ITS will continue to provide service to you. Things may be a little different but submitting a service request through Raven Solutions remains the best way to reach us. This becomes especially important if ITS staff become unavailable for whatever reason. You'll find helpful resources on this page for students, instructors and staff. We remain committed to providing the technical resources and support to help us all get through this difficult time.

Welcome to AU!

Welcome to the AU community! This is the place to begin if you have any questions related to your AU accounts, how to connect to Raven Wireless, or just need information.

Accounts & Passwords

Includes account information, password resets, name changes, new hire requests, account terminations, and shared accounts

Administrative Systems

Includes extracts, reports, online applications, programs, and support for administrative systems.

Classrooms & Computer Labs

Includes software and audio visual technology in classrooms, public areas, and conference rooms.

Computers & Hardware

Includes personally-owned computers and university-owned computers and hardware.

Network & Phones

Includes information about internet access, WiFi, phones, and voicemail.

Phones

Includes information about phones and voicemail.

Printing

Includes office printing, student printing, web printing, copying, scanning, and Papercut.

Programs & Applications

Includes programs and applications both installed on devices and accessed online.

Security

Includes network security, VPN.

Teaching & Learning

Information about Canvas, educational technology, instructional design, online education, multimedia, and surveys.

Training

Includes information about training workshops and online resources.

Video Conferencing

Includes information on Google Hangouts Meet, Zoom Video Conferencing, and Canvas Conferences (Big Blue Button)