Information related to information technology including user accounts, networking, enterprise software, educational technology and more.

Categories (15)

Includes technical information about how to teach, learn, and work during the COVID-19 outbreak.

As we as a community are teaching, learning and working remotely, ITS will continue to provide service to you. Things may be a little different but submitting a service request through Raven Solutions remains the best way to reach us. This becomes especially important if ITS staff become unavailable for whatever reason. You'll find helpful resources on this page for students, instructors and staff. We remain committed to providing the technical resources and support to help us all get through this difficult time.

Welcome to the AU community! This is the place to begin if you have any questions related to your AU accounts, how to connect to Raven Wireless, or just need information.

Includes account information, password resets, name changes, new hire requests, account terminations, and shared accounts

Includes extracts, reports, online applications, programs, and support for administrative systems.

Includes software and audio visual technology in classrooms, public areas, and conference rooms.

Includes personally-owned computers and university-owned computers and hardware.

Includes information about internet access, WiFi, phones, and voicemail.

Includes information about phones and voicemail.

Includes office printing, student printing, web printing, copying, scanning, and Papercut.

Includes programs and applications both installed on devices and accessed online.

Includes network security, VPN.

Information about Canvas, educational technology, instructional design, online education, multimedia, and surveys.

Includes information about training workshops and online resources.

Includes information on Google Hangouts Meet, Zoom Video Conferencing, and Canvas Conferences (Big Blue Button)

Includes a list of suspicious emails that have been circulating on campus. These emails are often phishing for your private information.