Information Technology Services

Information related to information technology including user accounts, networking, enterprise software, educational technology and more.

Categories (16)

Welcome to AU!

Welcome to the AU community! This is the place to begin if you have any questions related to your AU accounts, how to connect to Raven Wireless, or just need information.

MyAU powered by Okta

Includes information about setting your MyAU powered by Okta account.

Accounts & Passwords

Includes account information, password resets, name changes, new hire requests, account terminations, and shared accounts

Administrative Systems

Includes extracts, reports, online applications, programs, and support for administrative systems.

Classrooms & Computer Labs

Includes software and audio visual technology in classrooms, public areas, and conference rooms.

Coronavirus: ITS Info

Includes technical information about how to teach, learn, and work during the COVID-19 outbreak.

As we as a community are teaching, learning and working remotely, ITS will continue to provide service to you. Things may be a little different but submitting a service request through Raven Solutions remains the best way to reach us. This becomes especially important if ITS staff become unavailable for whatever reason. You'll find helpful resources on this page for students, instructors and staff. We remain committed to providing the technical resources and support to help us all get through this difficult time.

Computers & Hardware

Includes personally-owned computers and university-owned computers and hardware.

Network & Wireless

Includes information about internet access and WiFi.

Phones

Includes information about phones and voicemail.

Printing

Includes office printing, student printing, web printing, copying, scanning, and Papercut.

Programs & Applications

Includes programs and applications both installed on devices and accessed online.

Security

Includes network security, VPN.

Teaching & Learning

Information about Canvas, educational technology, instructional design, online education, multimedia, and surveys.

Training

Includes information about training workshops and online resources.

Video Conferencing

Includes information on Google Hangouts Meet, Zoom Video Conferencing, and Canvas Conferences (Big Blue Button)

Phish Bowl

Includes a list of suspicious emails that have been circulating on campus. These emails are often phishing for your private information.

Articles (3)

Alumni Email Accounts

In 2010, AU switched to Google as our email provider. The switch provided us with unlimited storage that we could extend to anyone affiliated with AU. Unfortunately, Google has changed its storage policy for education and will soon enable limits on space for Gmail, Drive, and Photos. After careful review and consideration, the University has decided to change the Alumni Email program to new @alumni.anderson.edu accounts that will be email only. We treasure our Alumni and did not make this de

Faculty and Staff: Reducing the Amount of Storage You Use in Google

Starting in July 2022, Google Workspace for Education will impose a limit of 100 TB of pooled storage shared across all users within Anderson University. Students, faculty, and staff are encouraged to reduce the amount of storage that they use in Google Drive, Gmail, and Google Photos to help ITS meet this goal by July 2022. This article outlines simple steps to easily identify and remove items that are no longer needed.