Phones & Voicemail


Mitel phones (formerly ShoreTel) are installed in each office. All University owned computers have Mitel Connect (formerly ShoreTel Connect) software installed on them to work with the phone. The Mitel Connect software can also be set up as a "softphone" allowing phone functionality from your computer.

This service is used to submit requests for:

  • Phone setup
  • Voicemail setup and password resets
  • Mitel Connect installation and password resets
  • Softphone setup and use
  • General phone issues


This service is available for faculty and staff

How to Request Help

To request help, please click the Request Service button on the right. 

What to Expect

After a request is made, you can expect someone from ITS to contact you within our normal business hours.

Request Service


Service ID: 34861
Fri 4/5/19 10:57 AM
Tue 3/24/20 12:47 PM