Delegated Email Account (Previously Shared Mailbox)


This service is to request service for an email account that is not tied to an individual (ex. Email accounts not associated with an individual are delegated to account representatives. Instead of logging into these accounts with the email address and a password, account representatives log into their AU email and select the account from a list.

New email account requests must come from a current faculty or staff member, although students may be granted delegated access.


This service is available for faculty, staff, and students with delegated access.

How to Request Help

To request help, please click the Request Service button on the right. 

What to Expect

After a request is made, you can expect someone from ITS to contact you within our normal business hours.

Request Service


Service ID: 34848
Fri 4/5/19 10:39 AM
Thu 7/27/23 3:54 PM