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Information Technology Services
Click "ITS" for services related to information technology including user accounts, networking, enterprise software, educational technology and more.
To submit a request, please select the category and service that you are interested in. Click on the orange button on the right of the service page to submit your request.
Unable to log in to Raven Solutions? Scroll to the bottom of this page and click on the "Help! I can't log in to Raven Solutions..." link to contact us.
Categories (11)
Accounts & Passwords
Includes account information, password resets, name changes, new hire requests, account terminations, and shared accounts
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Administrative Systems
Includes account maintenance, extracts, reports, online applications, programs, and support for administrative systems
Faculty and Staff: Please Sign In (top right corner) to view all available services to you in this category.
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Classrooms & Computer Labs
Includes software and audio visual technology in classrooms, public areas, and conference rooms
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Computers & Hardware
Includes personally-owned computers and university-owned computers and hardware, plus conference room technology and TV displays
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Network & Wireless
Includes information about internet access and WiFi
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Printing
Includes office printing, student printing, web printing, copying, scanning, and Papercut
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Programs & Applications
Includes programs and applications both installed on devices and accessed online
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Security
Includes network security, VPN
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Teaching & Learning
Includes Canvas, educational technology, instructional design, online education, multimedia, and surveys
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Training
Includes information about training workshops and online resources
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Video Conferencing
Includes video conferencing, webinars, and video conferencing equipment.
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Services (3)
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Report an Outage
An outage is a service interruption that affects multiple people. If you suspect there is an outage of any ITS service, please let us know!
Additional Resources
Popular Services
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University-Owned Computers
NETfacilities - Submit HES work order
MyAU powered by Okta
Phones & Voicemail
My Recently Visited Services
Paper Order
eForms
Instructional Technology
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