Popular Services

Website Update to anderson.edu

Update website pages on anderson.edu, such as general content corrections, broken links, faculty/staff directory, and website forms.

University-Owned Computers

Laptops and desktops that are issued to employees of Anderson University as either permanent or loaned equipment.

Faculty and Staff Accounts

When a new employee joins the AU community, new account access needs to be created.

Help! I'm not sure where this ITS request goes...

Unable to find the correct service form? Click on the link above for more help.

Password Resets

Faculty, staff, and students may change their network password by using the password change tool.

PeopleSoft Support

Aiding system users as they encounter difficulties and faults when using PeopleSoft

Graphic Design for Print & Digital

Request design services for pieces needed for recruitment or external audiences such as ads, brochures, invitations, posters, flyers, branded promotional items, both print and digital. We will also collaborate with you to update a previously designed project.

Network & Wireless Provision

ITS provides network service to support all university-approved functions.

News Promotion

Share your news with us and let's discuss the best way to share your AU story. Whether you want to share your news with our AU community, with the public, or both, we may use one of these communication tools to spread the word: press release, social media, email marketing, Weekly Update, internal mass email, and more.

Place a Storefront Order

Order institutional or athletic stationery items such as envelopes, letterhead, name badges, and business cards. Also includes promotional items with our AU logo.

Email Marketing

Request support for email communication to potential students or members of the public. We can help with proofing, editing, AU writing style, or sending to large email groups. Not a writer? We can help with that too!

Kaltura

Kaltura is a video platform within Canvas that allows instructors to create rich, media experiences for students.

Phones & Voicemail

Mitel phones (formerly ShoreTel) are installed in each office. All University owned computers have Mitel Connect (formerly ShoreTel Connect) software installed on them to work with the phone.

AU Style Guide

Standards for writing and grammar for AU related digital and print materials.

Classroom Support

If a classroom is malfunctioning, ITS is ready to help

Campus Calendar & Weekly Update

Add or update an event on our website or student app calendar, share your news in our faculty/staff Weekly Update email, or both.

Help! I can't log in to Raven Solutions to put in a request...

Having problems logging in to Raven Solutions to make a service request? Click on the link above for more help.

Email Group Membership

AU has several email groups that are used for communication across campus. This service should be used to notify ITS if a user needs to be added or removed from an email group. It can also be used to notify us that a user needs to be able to send to a specific email group.

Book the Mascot!

Reserve RODNEY Raven for your event!

Student Accounts

Incoming student accounts are automatically created and an email is sent to the student's personal email with login information.

Canvas (Instructors)

Faculty and staff information for Canvas, AU's learning management system. Use this form for asking questions, reporting problems, requesting extra courses, merging course sections, and requesting training or consultations.

Office 365 (Students)

Anderson University provides Office 365 to Undergraduate Students at no cost to them.

AccessAU

AccessAU Academics, AccessAU HR, and AccessAU Finance

VPN

Faculty and staff working from off campus locations such as home, a hotel, or the local coffee shop, should use a VPN to keep data secure while working from those locations.

Storefront Problem or Product Idea

Report problems with ordering or signing into the storefront. Also, share your ideas for new products to add to the Storefront.