Mitel phones (formerly ShoreTel) are installed in each office. All University owned computers have Mitel Connect (formerly ShoreTel Connect) software installed on them to work with the phone.
Unable to find the correct service form? Click on the link above for more help.
Update website pages on anderson.edu, including general content corrections, broken links, faculty/staff directory, website forms, etc.
Laptops and desktops that are issued to employees of Anderson University as either permanent or loaned equipment.
Aiding system users as they encounter difficulties and faults when using PeopleSoft
Faculty and staff working from off campus locations such as home, a hotel, or the local coffee shop, should use a VPN to keep data secure while working from those locations.
In the event of a campus closure due to COVID-19, ITS is going to need to know who is in need of a laptop to work remotely.
Request a license for Adobe Creative Cloud/Adobe DC Pro, or request assistance with software already installed
Faculty and staff information for Canvas, AU's learning management system. Use this form for asking questions, reporting problems, requesting extra courses, merging course sections, and requesting training or consultations.
Request design services for brochures, invitations, posters, flyers, and custom promotional items - both print and digital.
If you're having problems with a video conference, ITS is ready to help.
Order institutional or athletic stationery items such as envelopes, letterhead, name badges, and business cards. Also includes promotional items with our AU logo.
Request Anderson University logos for use with special projects.
Chairs and deans can purchase Zoom licenses for their departments so that faculty have access to premium features like unlimited meeting durations and recording.
Faculty, staff, and students have access to G Suite with their AU email.
Faculty, staff, and students may change their network password by using the password change tool.
AccessAU Academics, AccessAU HR, and AccessAU Finance
If a student has an issue with their machine, ITS can assist in some cases. We are not able to fix hardware issues on a personal machine.
Information and support for faculty teaching online classes
Share and promotion of Anderson University news internally and externally.
Add or update an event on our website or student app calendar, share your news in our faculty/staff Weekly Update email, or both.
The Instructional Resource Center (IRC) staff are available 8:00 AM - 5:00 PM to assist with online class emergencies such as problems with video conferencing or online exams. Use this form to have someone contact you by phone immediately. If this is not an emergency, please fill out a regular Raven Solutions request.
ITS provides network service to support all university-approved functions.
Team Viewer allows ITS to troubleshoot computer problems remotely. Use this service if you are proactively installing Team View and are having problems with installing the software.
To place orders on the storefront, a personal login is needed. Logins are given to one person per department/office.