Includes Canvas, educational technology, instructional design, online education, multimedia, and surveys

Services (18)

Accessible Course Materials

Assistance with making course content accessible by creating captions, transcripts, and more

Akindi (Bubble Testing)

Information about AU's bubble testing system

Canvas (Instructors)

Faculty and staff information for Canvas, AU's learning management system. Use this form for asking questions, reporting problems, requesting extra courses, merging course sections, and requesting training or consultations.

Canvas (Students)

Student information on getting help with Canvas, AU's learning management system

Course Evaluations (EvaluationKIT)

Information about AU's course evaluation system

COVID-19 Home Internet Issues

Home internet connections are very important while classes are online. If you are a student without a reliable internet connection (or if you know of a student), please fill out this form so that ITS can help you explore your options.

Instructional Design

Instructional design consultations for faculty looking for help with pedagogical issues and for staff looking to design training workshops.

Instructional Technology

The IRC is available to help instructors try new technology in their classes.


Kaltura is a video platform within Canvas that allows instructors to create rich, media experiences for students.

Observer Role in Canvas

This service is available for Academic Success Coaches who have permission to take on the observer role in Canvas.

Online Class Problems

The Instructional Resource Center (IRC) staff are available 8:00 AM - 5:00 PM to assist with online class emergencies such as problems with video conferencing or online exams. Use this form to have someone contact you by phone immediately. If this is not an emergency, please fill out a regular Raven Solutions request.

Online Education (Faculty)

Information and support for faculty teaching online classes

Online Education (Students)

Includes resources and help information for students taking online classes


Advanced survey software for faculty, staff, and students that need it for academic purposes


Information about AU's screen recording software used for creating videos and narrating PowerPoints

Studio 55

Information about Studio 55, a recording studio for faculty and staff in Decker 55

Technology Training for Academic Classes

Includes requests for technology training for academic classes

Tutoring Course

This service is available for KACE staff members to request a Tutoring course and link in Canvas.