My Recently Visited Services
Includes information on technology training for individuals and departments
Mitel phones are installed in each office. All university-owned computers have Mitel Connect software installed on them to work with the phone.
ITS has presentation equipment for checkout and delivery on campus for faculty and staff.
ITS provides Microsoft Office for all University Owned devices.
Information about AU's course evaluation system
Faculty and staff information for Canvas, AU's learning management system. Use this form for asking questions, reporting problems, requesting extra courses, merging course sections, and requesting training or consultations.
Access for entertainment devices for campus residents (only available in residence halls)
This request grants elevated system permissions after an employee’s account is automatically created through Paycom onboarding, and allows departments to request equipment for new employees.
Raven Solutions is AU's service management, documentation, and project management system. ITS and Marketing and Communications use Raven Solutions to log work requests and provide information to the campus.
Information about AU's screen recording software used for creating videos and narrating PowerPoints
PaperCut is software that works with the printers across campus.
This service is to request a new email account that is not tied to an individual (ex. technology@anderson.edu).
Mitel Connect is a remote call management program that works with the AU phone system. Use this service to request help with the Client software.
Known commonly as clickers, these kits are available for classes and meetings.
Includes wireless access for students, faculty, staff and AU affiliates
Faculty, staff, and students may change their network password by using the password change tool.
Includes information on regularly scheduled training for faculty and staff
There is software that departments use that require the purchase of a license. These include SPSS, Visio, and others.
Anderson University has Multi-Function Devices (MFD's) and desktop printers across campus. Printer Maintenance includes calling a device in for repair, questions about toner, as well as any questions about how a device works
Equipment checkout and training for video and web conferences
An outage is a service interruption that affects multiple people. If you suspect there is an outage of any ITS service, please let us know.
Let ITS know if you need help with your AU account, password, or Okta.
Faculty and staff working from off campus locations such as home, a hotel, or the local coffee shop, should use a VPN to keep data secure while working from those locations.
ITS provides Sophos anti-virus software on all university-owned computers.
ITS helps with the maintenance of several computer labs across campus, including labs in Decker, Fine Arts, Hardacre, and Hartung.