My Recently Visited Services
If you're having problems with a video conference, ITS is ready to help.
Raven Solutions is AU's service management, documentation, and project management system. ITS and Marketing and Communications use Raven Solutions to log work requests and provide information to the campus.
Students will use PaperCut to view their print activity, WebPrint to print on campus, and Mobility Print to install printers onto their computers.
Update website pages on anderson.edu, such as general content corrections, broken links, faculty/staff directory, and website forms.
ITS provides Sophos anti-virus software on all university-owned computers.
Request an AU branded wall graphic for a hallway or public campus space.
This request grants elevated system permissions after an employee’s account is automatically created through Paycom onboarding, and allows departments to request equipment for new employees.
An outage is a service interruption that affects multiple people. If you suspect there is an outage of any ITS service, please let us know.
Information about AU's course evaluation system
Request use of institutional banners or backdrop for university events.
There is software that departments use that require the purchase of a license. These include SPSS, Visio, and others.
Want to open a social media account or aren't sure what to do with the one you have? Learn more about opening, closing, or maintaining AU-related Facebook, Twitter, Instagram, Snapchat, YouTube, and TikTok accounts as well as how to handle duplicate accounts. We will share best practices, help you choose which platform is best for your audience, and go over AU guidelines.
SoftDocs is a cloud-based software that allows the campus to complete forms, route them to other users, and approve or deny them electronically.
Anderson's Nicholson Library offers many different services for students, faculty, and staff.
ITS helps with the maintenance of several computer labs across campus, including labs in Decker, Fine Arts, Hardacre, and Hartung.
Request a staff login for Storefront orders. Storefront login credentials are given to one person per department/office.
Faculty, staff, and students have access to Google Workspace for Education with their AU email.
Share your event with us and we'll talk through the best ways to promote it. Depending on your goals and your audience, we may promote your event via press release, social media, email marketing, print materials, and more.
Mitel Connect is a remote call management program that works with the AU phone system. Use this service to request help with the Client software.