My Recently Visited Services
Faculty and staff working from off campus locations such as home, a hotel, or the local coffee shop, should use a VPN to keep data secure while working from those locations.
When a new employee joins the AU community, new account access needs to be created.
Request proofreading or editing of digital marketing materials. We will proof digital recruiting materials or communication to the public such as newsletters, PowerPoint presentations, etc.
PaperCut is software that works with the printers across campus.
Advanced survey software for faculty, staff, and students that need it for academic purposes
Schedule delivery and set-up of food and drinks to your university meeting or event.
An outage is a service interruption that affects multiple people. If you suspect there is an outage of any ITS service, please let us know.
The majority of AU classrooms have a simple technology setup, but even this can sometimes cause problems.
Information about AU's screen recording software used for creating videos and narrating PowerPoints
Need some help with technology? Have a question? Click on the link above to contact ITS.
This service request concerns specific issues with university-owned computers and hardware, including requesting computers for new employees.
Update website pages on anderson.edu, such as general content corrections, broken links, faculty/staff directory, and website forms.
Employee accounts for accessing general university resources are created automatically after the required onboarding tasks are completed in Paycom. Login credentials are sent to the employee’s personal email address either immediately upon hire (for faculty and adjuncts) or at noon on the day before their start date (for staff and persons of interest).
This service request does not create new accounts. Instead, it is used to request elevated permissions for access to specific university systems and administrative records. These permissions cannot be granted until the employee account has been generated through the automated process. Manual account creation is not allowed.
Mitel phones are installed in each office. All university-owned computers have Mitel Connect software installed on them to work with the phone.
AU has several email groups that are used for communication across campus. This service should be used to notify ITS if a user needs to be added or removed from an email group. It can also be used to notify us that a user needs to be able to send to a specific email group.
Let us know if you're unable to find your Media Access Control (MAC) Address.
Laptops and desktops that are issued to employees of Anderson University as either permanent or loaned equipment.
ITS has partnered with KnowBe4 to provide security awareness training for all faculty and staff. This training will teach you the things to look for in emails so you are not caught in a phishing attempt.
ITS helps with the maintenance of several computer labs across campus, including labs in Decker, Fine Arts, Hardacre, and Hartung.