Includes account information, password resets, name changes, new hire requests, account terminations, and shared accounts

Services (10)

Email Group Membership

AU has several email groups that are used for communication across campus. This service should be used to notify ITS if a user needs to be added or removed from an email group. It can also be used to notify us that a user needs to be able to send to a specific email group.

Getting Help with Okta

Get help with Okta

Password Resets

Faculty, staff, and students may change their network password by using the password change tool.

Faculty and Staff Accounts

When a new employee joins the AU community, new account access needs to be created.

Student Accounts

Incoming student accounts are automatically created and an email is sent to the student's personal email with login information.

Delegated Email Account (Previously Shared Mailbox)

This service is to request a new email account that is not tied to an individual (ex.

Name Changes

Due to life events, users may need to make changes to their user accounts. ITS allows the change of user name and email address.

Guest Accounts

Guest accounts are created to provide technology resources for qualified 'non-Anderson University' individuals.

Student Employee Accounts

These are accounts that students use while working for Anderson University.