My Recently Visited Services
Mitel Connect is a remote call management program that works with the AU phone system. Use this service to request help with the Client software.
Access for entertainment devices for campus residents (only available in residence halls)
Raven Solutions is AU's service management, documentation, and project management system. ITS and Marketing and Communications use Raven Solutions to log work requests and provide information to the campus.
Faculty and staff working from off campus locations such as home, a hotel, or the local coffee shop, should use a VPN to keep data secure while working from those locations.
An outage is a service interruption that affects multiple people. If you suspect there is an outage of any ITS service, please let us know.
Information about AU's course evaluation system
Request proofreading or editing of digital marketing materials. We will proof digital recruiting materials or communication to the public such as newsletters, PowerPoint presentations, etc.
Students will use PaperCut to view their print activity, WebPrint to print on campus, and Mobility Print to install printers onto their computers.
When guests of Anderson University need access to the wireless Internet while on campus, they should use Raven Guest.
Laptops and desktops that are issued to employees of Anderson University as either permanent or loaned equipment.
Share your event with us and we'll talk through the best ways to promote it. Depending on your goals and your audience, we may promote your event via press release, social media, email marketing, print materials, and more.
Request an AU branded wall graphic for a hallway or public campus space.
Due to life events, users may need to make changes to their user accounts. ITS allows the change of user name and email address.
Share your news with us and let's discuss the best way to share your AU story. Whether you want to share your news with our AU community, with the public, or both, we may use one of these communication tools to spread the word: press release, social media, email marketing, Weekly Update, and more.
Includes information on regularly scheduled training for faculty and staff
Need some help with technology? Have a question? Click on the link above to contact ITS.
Typical classroom software that is in the classroom
PaperCut is software that works with the printers across campus.
Student information on getting help with Canvas, AU's learning management system
The majority of AU classrooms have a simple technology setup, but even this can sometimes cause problems.
This request grants elevated system permissions after an employee’s account is automatically created through Paycom onboarding, and allows departments to request equipment for new employees.
ITS provides Sophos anti-virus software on all university-owned computers.