My Recently Visited Services
Request Anderson University logos for use with your own AU projects.
If a student has an issue with their machine, ITS can assist in some cases. We are not able to fix hardware issues on a personal machine.
An outage is a service interruption that affects multiple people. If you suspect there is an outage of any ITS service, please let us know.
Need some help with technology? Have a question? Click on the link above to contact ITS.
This request grants elevated system permissions after an employee’s account is automatically created through Paycom onboarding, and allows departments to request equipment for new employees.
Standards for writing and grammar for AU related digital and print materials.
Request print and digital design services for projects needed for recruitment or external audiences such as ads, brochures, invitations, posters, flyers, branded promotional items. We will also collaborate with you to update a previously designed project.
Raven Solutions is AU's service management, documentation, and project management system. ITS and Marketing and Communications use Raven Solutions to log work requests and provide information to the campus.
The AU App is a great way to stay connected to campus events and information.
Access for entertainment devices for campus residents (only available in residence halls)
We welcome your questions and requests. To ask a general question regarding human resources, pay, benefits or employment related questions, please email the Work Life Engagement team via: worklife@anderson.edu
AU has several email groups that are used for communication across campus. This service should be used to notify ITS if a user needs to be added or removed from an email group. It can also be used to notify us that a user needs to be able to send to a specific email group.
When guests of Anderson University need access to the wireless Internet while on campus, they should use Raven Guest.
Information about AU's course evaluation system
This service request concerns specific issues with university-owned computers and hardware, including requesting computers for new employees.
PaperCut is software that works with the printers across campus.
Faculty and staff working from off campus locations such as home, a hotel, or the local coffee shop, should use a VPN to keep data secure while working from those locations.
Typical classroom software that is in the classroom
Laptops and desktops that are issued to employees of Anderson University as either permanent or loaned equipment.
Let ITS know if you need help with your AU account, password, or Okta.
Request proofreading or editing of digital marketing materials. We will proof digital recruiting materials or communication to the public such as newsletters, PowerPoint presentations, etc.
Students will use PaperCut to view their print activity, WebPrint to print on campus, and Mobility Print to install printers onto their computers.
ITS has partnered with KnowBe4 to provide security awareness training for all faculty and staff. This training will teach you the things to look for in emails so you are not caught in a phishing attempt.
Add a monitor, move from a desktop to a laptop, etc
Update website pages on anderson.edu, such as general content corrections, broken links, faculty/staff directory, and website forms.