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Connecting to the VPN
.
THE VPN CANNOT BE INSTALLED WHILE ON CAMPUS.
Installing the VPN - MUST BE COMPLETED OFF CAMPUS
THE VPN INSTALLATION MUST BE COMPLETED OFF CAMPUS since being connected to Raven Wireless is
Mobility Print
are using.
How do I set up Mobility Print?
Here is how to get Mobility Print installed on your computer:
Make sure that you are connected to Raven Wireless.
Go to http
Resources for MBA Students
on campus, you can connect to the internet using the Raven Wireless network. This secured WiFi connection will require you to login using your AU network user name and password. Raven Guest is an
Getting Connected @ AU: A Guide for New Students
Campus
When you are on campus, you can connect to the internet using the Raven Wireless network. This secured WiFi connection will require you to login using your AU network user name and password
Resources for SON Students
on campus, you can connect to the internet using the Raven Wireless network. This secured WiFi connection will require you to login using your AU network user name and password. Raven Guest is an
Resources for SOTCM Students
on campus, you can connect to the internet using the Raven Wireless network. This secured WiFi connection will require you to login using your AU network user name and password. Raven Guest is an
Resources for Adult Students
on campus, you can connect to the internet using the Raven Wireless network. This secured WiFi connection will require you to login using your AU network user name and password. Raven Guest is an
Why Can't I Just Email a Request?
raven-solutions ... via email. We don’t want this to come off as rude. Honestly, we really are fond of you! However, we have 3 compelling reasons why you should stop emailing us and plan on using Raven Solutions to submit
Searching for Services and Articles
raven-solutions ... Overview
The search bar in the top right corner of this site searches the Service Catalog and Knowledge Base. To refine your results, click the drop-down arrow next to the globe icon. Select the
Checking the Status of Your Request
raven-solutions ... Overview
You can quickly view the status of your ticket(s) by logging into Raven Solutions.
How do I check the status of my ticket?
Go to the Raven Solutions Home page.
If you
Connecting a Game Console to the Network
Connecting game consoles to Raven Media ... ravenmedia ... Connect your game device to an Ethernet port, or to Raven Media.
If connecting to Raven Media use the preshared key to connect.
Your device is now connected to the network.
If you would like to
Finding an Amazon Echo MAC Address
ravenmedia ... Download the Amazon Alexa app on your computer or phone.
Sign in with your Amazon account.
Connect to the wireless network transmitted by your Amazon Echo.
You will see the wireless MAC
Finding an Xbox MAC Address
ravenmedia ... -Fi Address if you are trying to connect wirelessly or the Ethernet Address if you're connecting via an ethernet cable.
Once you have your MAC address, submit a Raven Media service request to finish
Finding a Google Home MAC Address
ravenmedia ... settings
Find Information header (all the way down)
"MAC Address" should be listed here -- Includes letters A-F and numerals 0-9
Once you have your MAC address, submit a Raven Media service
Best Practices For Creating An ITS Request
When you are submitting a ticket it is important for us to know as much as possible about your request.
For faster help please reference the suggestions below for creating a ticket