Best Practices For Creating An ITS Request

When you are submitting a ticket it is important for us to know as much as possible about your request.

For faster help please reference the suggestions below for creating a ticket: 

  1. Describe what you are trying to accomplish. Make sure you include specifics.

  2. Describe what you tried to do to accomplish this. Make sure to explain what you were trying to do if you are now having a problem

  3. Describe exactly what happens and include screenshots. Explain step-by-step what you're doing if you're having a problem. Make sure that you take a screenshot, if possible, of the message and attach it to the ticket.

  4. Other important details to include:

  • Time and Date
  • Is this a recurring issue?
  • What is your computer make and model? 
  • What operating system version are you running?
  • What browser version are you running?
  • If you are having problems with software, what version are you using?


Article ID: 103360
Fri 3/27/20 11:48 AM
Fri 3/27/20 11:48 AM