Resources for MBA Students

Welcome

On behalf of the staff in Information Technology Services staff, welcome to Anderson University! We're so glad you're here. ITS is here to support your technical needs during your academic journey. Feel free to reach out to you with your questions. We've compiled this short video with containing some of the most important information about Getting Connected @ AU:

Getting Logged In

When you were accepted to the university, you should have received an email with your username, temporary password, and new email address. If you have lost this information, please click here to contact ITS.

The login information you received is for your AU account, which we often refer to as your network account. It allows you access to most resources on AU's network. Occasionally, you will use your email login information to access resources. This is often referred to as your Google login or logging in with Gmail or your Google account.

Usernames are a combination of your first initial and your middle initial (if you provided one) and your last name. We may have to add a number at the end if the username already exists in our system. For example, Jane A Smith becomes jasmith3 because we’ve already had a few jasmiths at AU. 

You should reset your default password as soon as possible. You can do this at any time by going to myau.anderson.edu and clicking on the Reset Password link on the left. Your network password expires every 6 months. We’ll send you an email on the days leading up to the expiration so that you’ll know that you need to change it. For more information on changing your password, check out the Raven Solutions article "Changing your AU Network Password."

Your AU email address is just your username with @anderson.edu tacked on at the end. The temporary password for your network account is also the temporary password for your email. You will be prompted to change this password immediately. More information on email is available below.

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request:

Connecting to WiFi on Campus

When you are on campus, you can connect to the internet using the Raven Wireless network. This secured WiFi connection will require you to login using your AU network user name and password. Raven Guest is an additional WiFi connection that we provide to guests on campus, but you should not use this network if you are trying to access campus resources. Detailed instructions for connecting to Raven Wireless using a variety of devices can be found in the Raven Solutions category "Connecting to the WiFi." 

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request:

Getting Technical Help

You can contact ITS to get technical help in several different ways. Visit us at any time on Raven Solutions by going to anderson.edu/its. (You're on Raven Solutions right now...this is one of our knowledge base articles.) On Raven Solutions, you can search our knowledge base articles to find answers to your questions or request help from our staff. To learn more about using Raven Solutions, check out our articles in the "Raven Solutions" section of the knowledge base. 

We are also available by phone, Monday through Friday, 8am to 5pm, at 765-641-4300 or you can stop by our help desk on the bottom floor of Decker in room 54. When you are facing Create Cafe, the help desk is at the end of the hallway on the left.

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request:

Important Online Resources

MyAU (myau.anderson.edu)

MyAU is a central location to access all AU related sites. It is also where you can reset your password. For more information on navigating MyAU, check out the Raven Solutions article "Navigating in MyAU."

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request:


AccessAU (accessau.anderson.edu)

AccessAU is the web-enabled version of Anderson University’s administrative records system. Students can view their class schedules and grades, monitor degree progress, check chapel attendance, and much more. It is critical that all students test their AccessAU login as early in the semester as possible and report problems. This is your link to your personal student record! Check out the Raven Solutions article "What is AccessAU?" for more information.

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request:


Gmail (gmail.com) and Google Suite

AU uses Gmail as our email system.  With our Gmail accounts (also referred to as Google accounts), we have access to the Google Suite of applications. This includes Google Docs which can be used if you don’t have a copy of Microsoft Word. You may have classes where you share Google Docs because it is an easy way to collaborate on a document. Gmail and other Google Apps can be used on your mobile device and there is some integration in Canvas.

To login to your email, go to gmail.com and click the Sign In Link. You will enter your complete email address in the box and click next. Finally, enter your password. 

If this is the first time you’re logging in, use the default password you were provided for your AU network account. You will be prompted to change it immediately. Your email account and your network account are two separate logins. While you will be prompted to update your password for your network account, you will not be required to change your email password. It’s a good idea to update the password when you can.

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request:


Canvas (canvas.anderson.edu)

Canvas is AU’s learning management system. Each class is loaded into Canvas so that instructors can share information with students. This includes things like the syllabus, assignments, handouts, and a variety of other class-specific resources.  You can access canvas online by going to canvas.anderson.edu or through the Canvas student app. When you go to canvas.anderson.edu, you will be prompted to login using your AU network username and password. 

AU has created a quick orientation for students that provides you with an overview of how Canvas works. You can access the orientation course here. Check out the Raven Solutions article "Getting Help with Canvas for Students" for even more information about Canvas.

Instructors decided whether they want to use Canvas and when they are going to allow students into their courses. If you don’t see your classes on Canvas before the semester starts, don’t worry. Your instructor will publish them when ready.

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request:


Questions? Need Help?

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.

Details

Article ID: 136952
Created
Tue 8/17/21 4:24 PM
Modified
Tue 8/17/21 4:27 PM