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Help! I'm not sure where this ITS request goes...
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Subject
A short description to explain the nature of the feedback.
Description
The full details of a ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.
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How is this issue affecting you?
Please give us an idea of how critical this issue is for you.
How is this issue affecting you?
I have a casual question or comment.
This is a non-urgent change request.
I need some help, but it is not urgent.
Something is broken, but I can work around it for now.
I can't get anything done until I hear back from you.
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