Instructions
You can reset a forgotten password if you have set up a recovery email or SMS option in Okta. This option will not work if you have not set up your account. New students, please see the article How do I create my account for Okta? for more information on setting up your password for the first time.
- Go to anderson.okta.com.
- Click the Need help signing in? link.
- Click the Forgot password? link.
- Enter your AU username or AU email address. Then click the Reset via SMS or Reset via Email button to get a message with a link to reset your password.
- Click on the link from the SMS or Email and select a new password.
You can also reset your password within the Settings page if you are logged into your Okta account.
NOTE: Faculty and staff, if you are working remotely, please check out the article "Resetting Your Password While Working Remotely" to avoid any login issues when returning to campus.
What is a valid password?
To be accepted, your new password must comply with the following rules:
1. It MUST be between 16 and 127 characters long.
2. It MUST contain an upper case letter ('A' - 'Z').
3. It MUST contain a lower case letter ('a' - 'z')
4. It MUST contain a digit (0 - 9).
5. It MUST NOT contain your name (including middle name), email address, username or Anderson
6. It MUST NOT be one of the last eight passwords that you have used
Questions? Need Help?
If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.