Google Docs "You Need Access" Viewing Error

Overview

When trying to view a Google Doc that has sign-in restrictions to only Anderson University users, you may receive an error message when trying to access the document. To fix this you'll need to sign into your Anderson University email account.  

Instructions

Step 1: Press the Signed in as button at the bottom of the screen (you may have to scroll down to see it). 

Step 2: Choose Use another account (or if your @anderson.edu account shows up--use your @anderson.edu account). 

(Skip steps 3 & 4 if your @anderson.edu name appears and you selected it as the account)
Step 3: Type in your Anderson University email (username@anderson.edu)
Step 4: Press the Next button

Step 5: Type in your Anderson University username (without the @anderson.edu /no @anderson.edu) and then enter in your Okta Password (if you've forgotten your Okta Password (Press the Need help signing in? link under the Sign In button

Step 6: Press the Sign In button


Step 7: Use your phone to complete the 2-factor verification and then access the document (note: this step may not appear if you are already logged into Okta)

Questions? Need Help?

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.

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Details

Article ID: 155529
Created
Mon 11/13/23 2:51 PM
Modified
Tue 9/24/24 9:01 AM