Summary
Users can restrict Google Docs so that only users with @anderson.edu accounts can view the document. As a result, those trying to access the document will need to sign into their anderson.edu account to access the document. The error message can occur when you are already signed into a non-anderson.edu account (personal email and trying to access the document). Change your account to the anderson.edu email and you'll be able to access the document.
Body
Overview
When trying to view a Google Doc that has sign-in restrictions to only Anderson University users, you may receive an error message when trying to access the document. To fix this you'll need to sign into your Anderson University email account.
Instructions
Step 1: Press the Signed in as button at the bottom of the screen (you may have to scroll down to see it).
Step 2: Choose Use another account (or if your @anderson.edu account shows up--use your @anderson.edu account).
(Skip steps 3 & 4 if your @anderson.edu name appears and you selected it as the account)
Step 3: Type in your Anderson University email (username@anderson.edu)
Step 4: Press the Next button
Step 5: Type in your Anderson University username (without the @anderson.edu /no @anderson.edu) and then enter in your Okta Password (if you've forgotten your Okta Password (Press the Need help signing in? link under the Sign In button
Step 6: Press the Sign In button
Step 7: Use your phone to complete the 2-factor verification and then access the document (note: this step may not appear if you are already logged into Okta)
Questions? Need Help?
If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.