Cookies Blocked on a Mac

Overview

If you are trying to access Canvas or other related school websites on your Mac and you receive a Cookies Blocked message this guide can help you resolve that message. Note: this guide was written for Mac 16.5 and up. 

Instructions

  1. Click the "Safari" menu

    Make sure you have a Safari window open and active; you will see the "Safari" menu in the top left of your screen. Click it and it will expand to show Safari-specific options.

    The location of the Safari menu - in the top left of the screen

  2. Click the "Preferences" menu item

    Now that you have expanded the Safari menu, you will see the Preferences item - click on it.

    The expanded Safari menu, showing the the Preferences item

    The Safari Preferences screen will now appear.

  3. Click the "Privacy" tab

    The Safari Preferences screen has a number of sections, indicated by the various options along the top of the screen (General/Tabs/AutoFill, etc). Click the Privacy item to see privacy-related options.

    The Preferences window, showing the Privacy tab

  4. Choose your preferred Cookies and tracking settings

    On the Privacy Preferences tab, you will see the "Website tracking:" and "Cookies and website data:" checkboxes.

    The contents of the Safari Privacy tab.

  5. Uncheck Prevent cross-site tracking and also make sure that Block all cookies are also unchecked

  6. Close out of preferences and refresh the page. 
    The red Close button for the Preferences window.

Questions? Need Help?

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.

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