Search 203 Results

Can't Find What You Are Looking For? Sign In Now
You are currently not logged in and some search results only show up if you login.

Adding Attachments to Your Request

  1. Knowledge Base
  2. Raven Solutions
computer or from Google Drive.   FROM THE TICKET REQUEST SECTION: Add attachments in the Ticket Requests section, the same as when you would check the status of a ticket. Go to the Raven

Finding an AppleTV MAC Address

  1. Knowledge Base
  2. Information Technology Services
  3. Network & Wireless
  4. Finding Your MAC Address
ravenmedia ... wirelessly or the Ethernet Address if you're connecting via an ethernet cable. Once you have your MAC address, submit a Raven Media service request to finish the process of connecting your AppleTV.

Finding a Roku Player MAC Address

  1. Knowledge Base
  2. Information Technology Services
  3. Network & Wireless
  4. Finding Your MAC Address
ravenmedia ... MAC address, submit a Raven Media service request to finish the process of connecting your Roku. Option 2 From the Roku home screen, select Settings > About. The MAC address will be listed

Finding a PlayStation MAC Address

  1. Knowledge Base
  2. Information Technology Services
  3. Network & Wireless
  4. Finding Your MAC Address
ravenmedia ... address if you are trying to connect wirelessly or the LAN Cable MAC address if you're connecting via an ethernet cable. Once you have your MAC address, submit a Raven Media service request to

Finding Answers to ScreenPal Questions

  1. Knowledge Base
  2. Information Technology Services
  3. Teaching & Learning
  4. ScreenPal (formerly Screencast-O-Matic)
Raven Solution Articles Screencast-o-Matic Category Vendor Articles Help Articles from ScreenPal

Creating Desktop Shortcuts from Webpages

  1. Knowledge Base
  2. Information Technology Services
  3. Teaching & Learning
. Common use case scenarios are when users want to go navigate to a Raven Solutions Request Form or the Okta login page with one or two clicks. In this guide, we will use a Raven Solutions Request form

How to login to eForms (also known as SoftDocs)

  1. Knowledge Base
  2. Information Technology Services
  3. Programs & Applications
  4. eForms (also known as SoftDocs)
Instructions Open a browser (Google Chrome or FireFox) Navigate to etcentral.anderson.edu   Click on the “G” icon to login with your Anderson email: Questions? Need Help? If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.

Upload Test Questions as a PDF to Akindi

  1. Knowledge Base
  2. Information Technology Services
  3. Teaching & Learning
about creating a word document answer key, see this Raven Solutions knowledge base article. Instructions Select "Launch Akindi" from the course you wish to create the test in. If the Akindi tool

Accessing a Delegated Email Account

  1. Knowledge Base
  2. Information Technology Services
  3. Accounts & Passwords
Delegated Access ITS grants delegated access to email accounts. To request access to an account, please submit a Raven Solutions request. ITS verifies the permission for delegates with the supervisor

Finding Answers to Video Conferencing Questions

  1. Knowledge Base
  2. Information Technology Services
  3. Video Conferencing
Raven Solution Articles Video Conferencing Canvas Conferences (Big Blue Button) Category Google Hangouts Meet Category Zoom Video Conferences Category Vendor Articles

Creating Course Shortcuts on the Desktop

  1. Knowledge Base
  2. Information Technology Services
  3. Teaching & Learning
video that shows how to create course shortcuts on the Desktop   Questions? Need Help? If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.

Mitel Connect Client Quick Reference Guide

  1. Knowledge Base
  2. Information Technology Services
  3. Programs & Applications
Below is the Mitel Connect Client Quick Reference Guide. To download a copy, click on the link to the right in the Files section.           Questions? Need Help? If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.

Viewing a Class Photo Roster in AccessAU Academics

  1. Knowledge Base
  2. Information Technology Services
  3. Teaching & Learning
open in a new window. Questions? Need Help? If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.

NETfacilities - Submit HES work order

  1. Services
  2. HES Facilities Management
Overview NETfacilities is the work order system used by HES Facilities Management (Physical Plant). See the Raven Solutions Knowledge Base articles on how to submit a work order and for a

Google Docs "You Need Access" Viewing Error

  1. Knowledge Base
  2. Information Technology Services
  3. Programs & Applications
  4. Raven Solutions
Step 7: Use your phone to complete the 2-factor verification and then access the document (note: this step may not appear if you are already logged into Okta) Questions? Need Help? If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.