Adding Attachments to Your Request

Overview

Some tickets allow the option to add attachments but there is a limit on the size of the attachment.  If you find that you want to add more than the limit or just decide later to add an attachment that might be helpful, you can do so after the ticket has been submitted. 

How to Add Attachments to Your Request

There is NO limit to the number of attachments you can add to your request if you add them AFTER the ticket has been submitted.   

You will be able to add attachments from your computer or from Google Drive.

Here are two ways to add attachments to your request after it has been submitted:

FROM YOUR CONFIRMATION EMAIL:

1. Find the email that confirms that your request has been submitted.  It should have a subject line that starts with MarComm Marketing Request Created.
2. Click on the link in the email.  It will take you to your ticket. 
3. At the top of your request, click the green  +Add  button.
4. Choose Attachment to add files from your computer or from Google Drive.

FROM THE TICKET REQUEST SECTION:

Add attachments in the Ticket Requests section, the same as when you would check the status of a ticket.

1. Go to the Raven Solutions Home page.
2. If you do not see your name displayed in the top right corner of the screen, click the Sign In link to log in.
3. Click the orange  Check Your Requests  button on the right of the screen. 
4. A summary of your ticket(s) will display below.  
   • Note:  If you don't see all of your tickets, be sure [Select All] is chosen for Status Class.
5. Find the ticket to which you want to add attachments.  
6. Click on the name (Title) of the ticket.
7. At the top of the page, near the title, click on the orange Add Attachment button.

Why can't I email my attachments to you?

When you communicate directly in your ticket request, such as adding an attachment, it goes directly to the person assigned to your ticket and they receive an automatic notification.  Since we do all of our work in Raven Solutions, there may be a delay in receiving an email or getting it forwarded to the person working your request.