How to install Adobe Creative Cloud if you already have a license


Adobe Creative Cloud is software that will allow users to install all Adobe products to their machine. Most users will use Adobe DC Pro and that software is included with Creative Cloud. If you do not already have a license, please submit a request here to obtain a license.


If you have an Adobe Creative Cloud license, simply go to and select Sign In located in the upper right hand side of the page using your email.

When signing into Adobe DO NOT use the Google, Facebook, or Apple options as they will not provide full access.

If asked to choose between Personal or Company or School account be sure that you select Company or School account. 

Log in with the password that you created when the account was first created. If you don't know that password, please let us know and we can send you a link to reset it.

Once you are signed in, please select Creative Cloud. Under Quick Links, you will see a link to Install Creative Cloud app. If you get a message that you may need to request access from ITS, simply select OK. Depending on your machine, you may need to allow Adobe to make changes to your machine. A box will pop up to begin the installation of Creative Cloud, select Continue. A new browser will open and confirm that you are signed in, feel free to close that window and go back to the window with Creative Cloud. Select Start Installing. Adobe will being to install, please be sure to leave that window open until the install is complete. 

Once the Creative Cloud install has completed the program will open with a list of the available software. Look for the desired program and select install. Click next on any dialogue boxes and the process will complete automatically.



Sometimes when running the Creative Cloud app programs such as Photoshop or Acrobat DC will show "Start Trial" instead of "Install". This can occurr if you have registered an Adobe Personal Account using your school email address prior to being set up through ITS. In order to fix this you will need to do the following: 

  1. Click the blue circle icon on the upper right of Creative Cloud and sign out of your account
  2. On the log in page that appears sign back in with your email 
  3. When prompted to select the blue PERSONAL or orange WORK or SCHOOL account select WORK or SCHOOL
  4. After signing in the license should update and show "Install" for all programs


Questions? Need Help?

If you have questions or need some help, please let ITS know by submitting a Raven Solutions request.


Article ID: 102931
Wed 3/25/20 11:21 AM
Thu 4/16/20 12:16 PM