Submitting a Request

Overview

Each service has an electronic form that you can fill out to request the service. These forms automate a lot of work, which decreases the amount of time it takes for your request to reach the right group.

You can search for a service using the search bar at the top of this page, browse the Service Catalog or view a complete list of services in the Services A-Z page.

How to Submit a Request

  1. Use the Service Catalog to find the service you want to request.

  2. Read the service page for important information. Each service page includes a description of the service, who is eligible to request the service, and any associated costs.

  3. Click the button on the right side of the screen. This button will open a form for you to fill out.
    Note: If you are not already signed in to the Raven Solutions, you may be prompted to enter your AU network username and password before you are able to fill out the form. This ensures your request is associated with your AU account. However, some services are available to guests. These services will not prompt you to sign in.

  4. Complete the form. Fields marked with a red asterisk (*) are required. If you are unsure about a field, click the question mark to view additional help text.
    Note: If you are submitting the ticket on someone else's behalf, please change the requestor name so that we follow-up with the right person.

  5. Depending on the type of request, there are two possibilities:

    • For tickets, click the Request button at the bottom of the page. You are finished if you get the message "Request Created Successfully!".

    • For projects, click the Save button at the top of the page. IMPORTANT: Your project is not submitted yet. To submit the project, you will need to click through the menu on the left to add any additional information and Mark Complete (orange button) the General and Attachments sections (plus any additional sections needed). Finally, click the Review and Submit menu item and then click the Submit button to finish. A message asking if you're ready to submit pops up and you will click Continue when ready. You are you finished if you get the message Request Submitted Successfully!".

What happens after I submit a request?

Your request becomes a ticket or project and will be sent to the appropriate group, who will review your request and either take the required steps to fulfill the request or contact you for more information.

You can view the progress of your ticket or project request by clicking the Check Your Requests button. Ticket requests will automatically appear, but you can view project requests by clicking the Project Requests link in the menu near the top. See our article Checking the Status of Your Requests for more information.

0% helpful - 1 review

Details

Article ID: 79415
Created
Thu 5/30/19 9:31 PM
Modified
Tue 9/24/19 9:52 AM