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Services or Offerings?
The Instructional Resource Center (IRC) staff are available 8:00 AM - 5:00 PM to assist with online class emergencies such as problems with video conferencing or online exams. Use this form to have someone contact you by phone immediately. If this is not an emergency, please fill out a regular Raven Solutions request.

Information and support for faculty teaching online classes

Includes resources and help information for students taking online classes

Includes requests for technology training for academic classes

Known commonly as clickers, these kits are available for classes and meetings.

The IRC is available to help instructors try new technology in their classes.

ITS is here to help departments wishing to host webinars and online meetings for large groups.

Home internet connections are very important while classes are online. If you are a student without a reliable internet connection (or if you know of a student), please fill out this form so that ITS can help you explore your options.

The Instructional Resource Center (IRC) staff are available 7:30 AM - 5:00 PM to assist with classroom emergencies. Use this form for us to send someone to your classroom immediately. Since you are reporting a classroom emergency, ITS staff will interrupt the class in progress to fix the issue.

Faculty and staff information for Canvas, AU's learning management system. Use this form for asking questions, reporting problems, requesting extra courses, merging course sections, and requesting training or consultations.

Schedule delivery and set-up of food and drinks to your university meeting or event.

Instructional design consultations for faculty looking for help with pedagogical issues and for staff looking to design training workshops.

Want to open a social media account or aren't sure what to do with the one you have? Learn more about opening, closing, or maintaining AU-related Facebook, Twitter, Instagram, Snapchat, YouTube, and TikTok accounts as well as how to handle duplicate accounts. We will share best practices, help you choose which platform is best for your audience, and go over AU guidelines.

Information about AU's screen recording software used for creating videos and narrating PowerPoints

Update website pages on, such as general content corrections, broken links, faculty/staff directory, and website forms.