Setting Up Self-Service Recovery Options for Password Resets

Overview

Okta allows users to reset a forgotten password, but it requires that recovery options are set up before the password is lost. This article will walk you through setting up the self-service recovery options. If you have forgotten your password without setting up these options, don't hesitate to contact the ITS help desk for a password reset by submitting a Raven Solutions request.

Instructions

Setting Up For a Forgot Password Text Message

  1. Once logged into Okta at anderson.okta.com, click on your name in the top right corner. Click Settings from the drop-down menu.
  2. Click the green Edit Profile button. If you have logged in recently and don't see the Edit Profile button, skip steps 3 & 4.
  3. Enter your Password and click the Verify button.
  4. Click the Send Push option. Open the Okta Verify app on your mobile device and tap the Yes, it's me button.
  5. Under the Forgot Password Text Message heading, click the Add Phone Number button.
  6. Select the Country/Region and enter your phone number. Click the Send Code button.
  7. You will receive a text message with a code. Enter the code in the box and click the Verify button. Click Done.

Setting Up For a Forgot Password Email to a Non-AU Email

  1. Once logged into Okta, click on your name in the top right corner. Click Settings from the drop-down menu.
  2. Click the green Edit Profile button. If you have logged in recently and don't see the Edit Profile button, skip steps 3 & 4.
  3. Enter your Password and click the Verify button.
  4. Click the Send Push option. Open the Okta Verify app on your mobile device and tap the Yes, it's me button.
  5. Under the Personal Information heading, click the Edit button.
  6. Enter a non-AU email address into the Secondary email box. Click Save.

Questions? Need Help?

If you have questions or need help, please let ITS know by submitting a Raven Solutions request.

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