Get Help with Logging In

Tell us a little more about yourself.

I am an incoming student.

I am a current student.

I am a parent of a student.

I have graduated.

I am a current faculty/staff member.

I am a retired faculty/staff member.

I am a member of an affiliated organization (Chartwells, Tree of Life, HES, etc.)

Other (please specify below)

What account do you need help with?

Okta (your primary AU account)

Mitel Connect (campus phones)

Paycom (employment system)

Slingshot (bookstore)

Other (please specify below)

Before we can make changes to your account we need to verify your identity. What is the first line of your home address?

We will match the street number and name of your home address with what is on file in your AU account. If they don't match, we will ask for additional information from you.

How can we help you?

I need my username or password.

The username or password I received are not working.

I need a password reset.

I got a new device, so I can do the push for Okta Verify.

I don't have a mobile device, so I need alternate login instructions.

I'm having trouble adding email to my phone.

I have a question or need something else. (please specify below)

Most password resets can be performed by the user. Have you tried resetting your password?

You can reset your primary AU password (Okata) by going to anderson.okta.com and clicking on Need Help Signing IN? > Forgot Password.

Thank you for trying a password reset. Did you receive an error message? If so, what did it say?

Please specify any additional information about your request, including the answers to any of the questions above where you selected "Other."

The full details of the ticket, including any appropriate circumstances or supplementary information that may aid in resolving it.

Your name

Your email address

Verification Code

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Other Fields