Asking a Question

Looking for Answers?

We know that navigating your way through your AU Journey can be complicated. Sometimes you're not sure who to turn to when you have questions about how the university works. You might not know where to find answers to questions like:

  • Who is my advisor?
  • How do I file my FAFSA?
  • When is graduation?

Questions is a forum in Raven Solutions that Ravens can use to get answers from the AU community. A group of AU staff monitors activity on Questions to ensure that you get fast and accurate information. You should sign in (top right corner) to Raven Solutions to get the maximum benefit for using the system.

Please note: Questions is a public forum for general questions. Please do not include potentially sensitive information in your question.

How to use Questions

Ask a Question

  1. On the Home page of Raven Solutions, click the Ask a Question button.
  2. If prompted, sign in using your AU username and password.
  3. Enter the short version of your question in the title and then enter any additional information into the text box.
  4. Make sure to check the Follow option to get an email of all the activity of your question.
  5. Click Save.

Contribute an Answer

  1. If you see a question that you can answer, make sure that you click on the question to see all the information.
  2. Click the Contribute an Answer button below the question.
  3. Enter the answer.
  4. Make sure to check the Follow option to get an email of all the activity of the question.
  5. Click Save.

Provide Feedback

Each answer includes a "Was this helpful?" option where anyone can provide feedback.

Questions on Questions? Need Help?

If you have questions or need some help using the Questions section of Raven Solutions, please let ITS know by submitting a Raven Solutions request.

Details

Article ID: 130911
Created
Thu 3/25/21 2:30 PM
Modified
Fri 3/26/21 9:04 AM