Includes technical information about the continuity of the business side of the university when emergency situations arise.

Categories (1)

Adobe Creative Cloud

Adobe Creative Cloud is available to AU Faculty and Staff. Creative Cloud includes Adobe DC Pro which can be used to electronically sign documents.

Articles (4)

Connecting to the VPN

Faculty and Staff should connect to the VPN to work offsite. This install will not work on campus, so please follow the steps away from campus.

Accessing Network Drives Off-Campus

Faculty and staff have both individual and shared network drives for file storage. This article will help you access network files while off-campus.

How to make and answer phone calls using your virtual phone when away from your office

Mitel Connect is a remote call management program that works with the AU phone system. It is commonly used by AU employees to access voicemail but can also be used as a "softphone" to make and receive calls as if you were on your office phone.

Submitting a Raven Solutions Request

Raven Solutions is AU's service management, documentation, and project management system. ITS and Marketing and Communications use Raven Solutions to log work requests and provide information to the campus. Each service has an electronic form that you can fill out to request the service. These forms automate a lot of work, which decreases the amount of time it takes for your request to reach the right group.