Online Class Problems

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The Instructional Resource Center (IRC) staff are available 8:00 AM - 5:00 PM to assist with online class emergencies such as problems with video conferencing or online exams. Use this form to have someone contact you by phone immediately. If this is not an emergency, please fill out a regular Raven Solutions request.

Subject

A short description to explain the nature of the ticket.

What are you having problems with?

Virtual Classroom in Canvas (Kaltura)

Online Test (as an Instructor)

Online Test (as a student)

Other

Which course?

Please let us know which course this ticket is regarding

Is the test or virtual class open right now or is this something that has already happened?

It is happening right now.

The test or virtual class session has already happened.

Phone Number

Sometimes it's best to troubleshoot over the phone. Please provide us with a number to reach you.

Description

Please indicate the nature of the problem and any error messages that are displayed. Your description helps us determine if we need to bring special equipment.

Other Fields

Your name

Your email address

Your phone number

Verification Code