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Overview
You can quickly view the status of your ticket(s) by logging into Raven Solutions.
How do I check the status of my ticket?
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Go to the Raven Solutions Home page.
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If you do not see your name in the screen's top right corner, click the Sign In link to log in.
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Your ticket(s) summary will be displayed on the home page. View the Status column.
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To see more details for a ticket, including the ticket's description and any comments made on the ticket, click on the ticket title. This will take you to a detailed view of the ticket.
Can't find your ticket?
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If your ticket does not display on your Home page, click View all under the Status column
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On this screen, you can search for your ticket. For example, if you have a lot of open tickets, use the Created field to narrow down your search. To see if a ticket has been marked as Completed or Cancelled, change the Status Class field to include those statuses.
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Click Search.
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If you cannot find your ticket, contact ITS.