Body
|
ITS ALERT: Student First, Slate, and Email Delivery Issues Resolved
We have made significant progress resolving this morning's issue with anderson.eduLinks to an external site. addresses, and access to Student First and Slate has been restored.
Email delivery should also be returning to normal. As services recover, you may notice older messages that were delayed begin to appear in your inbox. You may even see our original outage notification arrive at this point. That message was sent very quickly as the issue developed, so it went out without a subject line!
We are continuing to monitor services to ensure everything returns to normal. Thank you for your patience and understanding as we work through these disruptions.
|
Last Updated: November 10, 2026
ITS continues to work toward restoring technology services across campus. We appreciate everyone's patience, flexibility, and support as we work through this challenging situation.
We know these disruptions have affected nearly every part of campus life. Our priority is to restore essential services as quickly and safely as possible.
Below are answers to some of the most common questions.
Wireless Network Access
What wireless networks should I use?
We currently have two wireless networks available:
You will need to connect to both networks to maintain wireless access in academic buildings and residence halls.
Which residence halls have GoRavensRH available?
Currently, Dunn Hall, Fair Commons, Martin Hall, Morrison Hall and Smith Hall are connected to GoRavensRH. ITS is continuing to work on bringing the network online in Flagship.
This is a labor-intensive process, and we appreciate everyone's patience as we expand coverage.
Why can't I connect to GoRavens or GoRavensRH?
Wireless access is being restored and expanded in phases. If you are having trouble connecting:
-
Disconnect your device from the ethernet port if it is connected to one.
-
Make sure you are connecting to the correct network for your location.
-
Try turning Wi-Fi off and back on.
-
If you are still having trouble, contact ITS at its@anderson.edu.
When will wired network connections (Ethernet ports) be available again?
We know many people are waiting for wired network access to return. For now, we are asking everyone to unplug all devices from the Ethernet ports while we work on the network.
Our immediate priority is getting GoRavens and GoRavensRH available throughout campus and ensuring that wireless service is stable. Once those priorities are addressed, we will turn our attention to restoring wired network access.
We do not have a specific timeline yet.
Okta and Account Access
I can't log in to Okta. What should I do?
If you are having trouble logging in to Okta, please contact ITS:
If you have already submitted a support ticket but have not received a response, please contact us again. We have responded to all tickets received, so we want to make sure any unresolved issues are back on our radar.
I need an Okta password reset. What should I do?
Contact ITS at its@anderson.edu or visit the Help Desk in Decker 54.
We have been working through password reset requests and have addressed all Okta requests received through the evening of November 5. If you are still waiting for assistance, please reach out again as soon as possible.
Is Canvas available?
Yes. Normal Canvas access through Okta has been restored. If you cannot access Canvas because of an Okta login issue, please contact ITS.
Printing
Is printing available on campus?
Yes! Printing is available at designated open printers.
We have published an article explaining where these printers are located and how to use them.
Temporary Printing Information
Please refer to that article for the latest instructions and printer locations.
Can I print from my personal computer?
Yes. Refer to the open printer instructions for information about available printing options.
Phones and Communication
When will university phones be working again?
University phone service is still being restored.
We have made the decision to move forward with transitioning our phone system to RingCentral. We will not be returning to Mitel.
This transition is taking longer than we anticipated, but our goal is to get phone service restored as quickly as possible.
How will faculty and staff make and receive phone calls?
As we transition to RingCentral, faculty and staff will need to use either their existing headsets with their computers or the RingCentral mobile app.
Additional instructions will be shared as the transition progresses.
Can I call university offices using their regular phone numbers?
No, university phones are not working yet. We are working to restore critical phone lines as part of the RingCentral transition.
For assistance, please contact the appropriate office by email or in person when possible.
Computer Access
Why can't I log in to a computer?
We are currently experiencing issues with users logging into computers they have not previously used.
If you have logged into a particular computer before the network outage, you should still be able to log in using your existing credentials.
However, if you are trying to log into a computer for the first time, you may be unable to do so.
Can ITS help me log into a new computer?
Unfortunately, we do not currently have a workaround for this issue. We are actively working to find a solution.
If you are unable to access a computer you need, please contact ITS so we can be aware of the issue and help determine the next steps.
Other Technology Services
Are network drives available?
Network drive access and other resources that depend on the university's internal network may still be unavailable.
ITS is continuing to work toward restoring these services.
Are university computers and classroom computers working?
Some computers are working normally, while others may have limitations depending on their configuration and previous login history.
If you are having trouble accessing a computer, contact ITS.
Are university printers and copiers available?
Printing and copying is available at designated open printers/copiers. Please refer to the Temporary Printing Information Article for locations and instructions.
Other network-connected printers are not available.
Getting Help
How do I contact ITS?
There are two ways to get assistance:
Email: its@anderson.edu
Walk-in Support: Help Desk, Decker 54
Walk-in Hours for Friday, November 6: 8:30 AM – 11:30 AM and 1:00 - 6:00 PM
Walk-in Support Hours starting on November 9:
I already submitted a ticket but haven't heard anything. What should I do?
We have responded to all Okta support tickets received as of November 5. If you have not heard from us or your Okta issue is still unresolved, please send us another message at its@anderson.edu. This will help ensure your issue is back on our radar.
We are still working on responding to non-Okta support tickets. Please understand that getting everyone back into Okta is the top priority right now for our help desk staff. We are addressing other issues based on our list of priorities, so your request may be part of our ticket backlog.
What should I do right now?
Here are a few things you can do to stay connected and keep moving forward:
-
Connect to GoRavens in academic buildings and GoRavensRH in residence halls when it becomes available.
-
If you are having trouble with Okta, contact ITS as soon as possible.
-
Use the designated open printers for printing needs.
-
Use available wireless connections; unplugged devices from Ethernet ports.
-
If you can log into a computer you have previously used, continue using that computer.
-
Check for updates from ITS as additional services are restored.
Thank You, Ravens!
We know this has been a challenging time for our entire university community. We are incredibly grateful for your patience, flexibility, encouragement, and support.
Throughout this situation, we have seen the resilience of Ravens. Thank you for continuing to adapt, support one another, and persevere as we work through these challenges together.
We are all in this together. Keep being great Ravens!